qwest network disclosures
Date: Fri, Aug 1, 2008 at 4:40 AM
Subject: qwest network disclosures
To: a.martineau@qwest.com
Subject: qwest network disclosures
To: a.martineau@qwest.com
Dear A. Martineau,
I am a Qwest customer and found your email address on Qwest's Washington Network Disclosures.
I have been to the Qwest website and discovered that broadband internet is not available at my location. (My phone number is ████████████ and my location is ███████, WA.) I'm signed up to get an email when it becomes available, but there is no indication of how soon it is coming. So I started to wonder just exactly where broadband is available, since I am constantly seeing ads for Qwest broadband on television and even get flyers in the mail about it. Just recently, there was even a promotion for fiber optic service.
I learned from the FAQ that coverage exists within 15,000 feet of cabling from a central office. So the next step was to figure out where my central office. With a web search, I determined that my CO is Seattle Emerson (STTLWA04) based on my phone number ("OlympusNet DSL in WA"). Now here's where the network disclosure page becomes useful. The chart says that Seattle Emerson has "ATM" but neither "OC-12 UNI" nor "DSL Hosts VC Count to 3000 Max". Would you explain what these terms mean? My guess is that the second and/or third mean broadband availability. That would mean that Seattle Emerson does not have this in place yet. Is this true? Now, I am not exactly sure where the Seattle Emerson CO is, so I don't know if I live near enough to it. One would think so, considering that I live just off of a busy and very commercial street, Ballinger Way. It would be nice to see a map of where the COs in Washington are and what area they cover. Could you refer me to a map such as this? Or at least find out the address of Seattle Emerson so that I could locate it on a map.
Anyway, I would like to know the status of the Seattle Emerson CO as to what broadband service it offers now and the timeframe for any upgrade plans. If these questions are out of your domain, I would much appreciate it if you would relay this message to someone in the company that can better answer them. Thank you for your time.
I am a Qwest customer and found your email address on Qwest's Washington Network Disclosures.
I have been to the Qwest website and discovered that broadband internet is not available at my location. (My phone number is ████████████ and my location is ███████, WA.) I'm signed up to get an email when it becomes available, but there is no indication of how soon it is coming. So I started to wonder just exactly where broadband is available, since I am constantly seeing ads for Qwest broadband on television and even get flyers in the mail about it. Just recently, there was even a promotion for fiber optic service.
I learned from the FAQ that coverage exists within 15,000 feet of cabling from a central office. So the next step was to figure out where my central office. With a web search, I determined that my CO is Seattle Emerson (STTLWA04) based on my phone number ("OlympusNet DSL in WA"). Now here's where the network disclosure page becomes useful. The chart says that Seattle Emerson has "ATM" but neither "OC-12 UNI" nor "DSL Hosts VC Count to 3000 Max". Would you explain what these terms mean? My guess is that the second and/or third mean broadband availability. That would mean that Seattle Emerson does not have this in place yet. Is this true? Now, I am not exactly sure where the Seattle Emerson CO is, so I don't know if I live near enough to it. One would think so, considering that I live just off of a busy and very commercial street, Ballinger Way. It would be nice to see a map of where the COs in Washington are and what area they cover. Could you refer me to a map such as this? Or at least find out the address of Seattle Emerson so that I could locate it on a map.
Anyway, I would like to know the status of the Seattle Emerson CO as to what broadband service it offers now and the timeframe for any upgrade plans. If these questions are out of your domain, I would much appreciate it if you would relay this message to someone in the company that can better answer them. Thank you for your time.
